Refund policy
Return & Refund Policy
Thank you for shopping with GraceBased Co. We want you to feel confident in your purchase, and we are here to help if anything is not quite right.
Eligibility for Returns
-
Returns are accepted within 30 days of the delivery date.
-
Items must be unused, in original condition, and in original packaging.
-
Digital products, eBooks, instant downloads, and promotional sale items are non-refundable.
Refunds
Once your return is received and inspected, we will notify you of approval or denial.
-
If approved, your refund will be processed back to your original payment method.
-
Refunds typically appear within 3–6 business days, depending on your bank.
Damaged or Incorrect Items
If your order arrives damaged or incorrect:
-
Include your order number and clear photo(s) of the issue.
We will replace the item or issue a refund at no additional cost.
Exchanges
We offer exchanges only for:
-
damaged items
-
incorrect items received
For all other requests, please follow the standard return process.
Non-Returnable Items
-
Digital goods (eBooks, instant downloads, PDF guides)
-
Final sale items
-
Used items or items showing wear
-
Items returned after 30 days
Order Cancellations
-
Orders can be canceled within 24-48 hours of purchase if they have not yet shipped.
-
Once an order has shipped, cancellation is no longer possible.
Return Shipping
-
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
-
We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.
Contact Us
For any return, refund, or product issue, please contact us at:
Our support team will respond within 24 business hours.