Privacy policy

Effective Date: Immediately
Brand: GraceBased
Website: gracebased.co
Contact Email: support@gracebased.co

1. Information We Collect

We collect personal information when you:

  • Place an order

  • Sign up for emails or updates

  • Contact customer support

  • Participate in promotions or opt-ins

This information may include:

  • Name

  • Email address

  • Shipping address

  • Billing address

  • Phone number

  • Payment details (not stored by us)

  • IP address and device information

  • Browsing and purchase behavior

2. How We Use Your Information

Your information is used to:

  • Process and fulfill orders

  • Provide customer support

  • Send order confirmations and tracking updates

  • Improve our website experience and offerings

  • Send optional marketing emails (only if you opt in)

  • Prevent fraudulent or unauthorized transactions

3. Payment & Security

GraceBased does not store or have access to your full payment card information.

All payments are processed securely through trusted third-party providers, such as:

  • Shopify Payments

  • PayPal (if used)

  • Other approved payment processors

All data is encrypted during transmission using SSL (Secure Socket Layer) technology.

4. Marketing & Communications

You will only receive marketing emails if you:

  • Explicitly opt in during checkout or signup

You may unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of any email or by contacting us at support@gracebased.co

5. Cookies & Tracking

We use cookies and similar tracking tools to:

  • Improve site functionality and experience

  • Remember cart items

  • Analyze site traffic and performance

  • Personalize offers and advertising

You may disable cookies in your browser settings, but some features of the site may not function properly.

6. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share necessary information only with trusted third parties, including:

  • Shipping carriers (to deliver your order)

  • Payment processors

  • Email marketing platforms (only if you subscribe)

  • Fraud prevention and analytics tools

These third parties use your information solely to operate and support our store.

7. Data Retention

We retain customer information only as long as necessary for:

  • Legal and regulatory compliance

  • Accounting and tax purposes

  • Order fulfillment and customer service history

8. Your Rights

You have the right to:

  • Request access to your personal information

  • Request corrections or deletion of your data

  • Withdraw marketing consent at any time

To make a request, please contact us at support@gracebased.co

9. Children’s Privacy

GraceBased is not intended for individuals under the age of 13.
We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
The most current version will always be posted on this page. Continued use of our website constitutes acceptance of any updates.

Contact Us

For questions, concerns, or privacy-related requests, contact us at:

📧 support@gracebased.co